EXCHANGE POLICYAt BongoAura, your satisfaction matters. We’re happy to offer exchanges for size issues or in case of any error or damage on our part.Eligibility for Exchange:Exchanges are valid only for size issues, wrong items, or damaged products.You must request an exchange within 1 days of receiving your order.How to Request an Exchange:Send a short video showing the issue clearly to our WhatsApp at +8801831439887Don’t forget to include your Order ID in the message.Note:If the issue is not due to an error on our end (e.g., wrong size ordered by customer), the delivery cost will be borne by the customer.COMPLAINT & CUSTOMER SUPPORTNeed help? We’re just a message or call away.WhatsApp: +8801831439887Or reach out via our official Facebook page inbox
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