Refund and Returns PolicyAt Bongo Aura, your satisfaction and comfort are our top priorities. If something isn’t quite right with your order, we’re here to help make it right. Please review the details below to understand our return and refund process.Returns & Refunds EligibilityYou may be eligible for a refund or replacement if:The product you received is damaged, defective, or incomplete.You notify us within 24 hours of delivery.Note: We do not accept returns due to change of mind once an order has been confirmed and shipped. Always check specific return eligibility listed on each product page before placing your order.Valid Reasons for ReturnWe accept returns for the following reasons:The delivered sneakers are physically damaged or defective.You received the wrong model, size, or color.The product is missing key components (e.g., laces, insoles).The size delivered does not match the size ordered.Invalid Reasons for ReturnWe do not accept returns for:Change of mind after receiving the product.The item is no longer needed or wanted.The item shows signs of wear, use, or washing.Conditions for a Valid ReturnTo be eligible for a return, ensure that:The sneakers are unused, unworn, and unwashed.All original tags, accessories, and packaging are included and intact.The return includes any manuals, freebies, or brand materials received.The sneakers are returned in their original, undamaged box.Refund ProcessOnce we receive your return (typically 2–3 working days after you dispatch it), our team will perform a quality check (1–2 working days).If the return is approved, your refund will be processed within 7 working days.
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